![]() If you have made purchases without registration, send the goods yourself to the following address: Shipments that the customer describes in return for cash on delivery or paid in cash, will not be accepted and will be returned to the Sender as a result. the attached return report has been correctly completed. the product has not been damaged during return transport due to improperly packed shipment, has a label and has the original factory packaging and proof of purchase. You will receive a refund to the specified account within 14 business days. Don't forget to fill out the return protocol attached to each shipment. ![]() If you want to return the purchased goods, you have up to 14 calendar days to do so! Just pack the goods and send them back to us without giving a reason. On the other hand, as soon as we receive all the above information from you, we will try to resend the goods or refund your money. ![]() Please take a photo with your mobile phone and immediately send it to us, together with a copy of the form, at In such a situation, you should refuse to accept the delivery and the courier, after drawing up the protocol, takes the parcel back. The damage report should include: date, time of delivery, a list of security features inside the carton and a description of damage or noticed shortages in the goods, taking into account its model. broken, it is necessary to ask the courier for a complaint report and complete the form in his presence. If the goods you receive have broken packaging, are incomplete (insufficient number of packages) or the carton is damaged from the outside by the carrier or the goods are damaged, e.g. Outer packaging, number of packages, product condition. We work with reliable courier companies and we always try to pack the goods safely, but we kindly ask you to BEFORE SIGNING THE DELIVERY LETTER WITH THE COURIER, IT MUST BE CHECKED: If one order includes goods with different availability dates, the final completion date for the entire order always applies to the product with a longer delivery date. The lead time for furniture, fabrics, wallpapers on individual orders is extended depending on the type of assortment and order details. In the case of goods that we have at our disposal on an ongoing basis, the delivery date is specified on the card of each product and ranges from 2 to 40 business days. Orders are processed no later than the next business day after the payment is credited to your account, provided that the goods are in the main warehouse. International deliveries, deliveries of foreign products with dimensions larger than 41x48圆4 cm imported to Poland, and Polish products transported outside Poland are each time subject to a separate valuation of delivery costs. The terms of special delivery are set individually depending on the dimensions of the products ordered and the delivery distance.
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